Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, stored, and used — from registration on the winbeat platform through every transaction.
1 Introduction and Scope
This privacy policy applies to all users of the winbeat website and mobile application. It is a legally binding document that defines your rights regarding your information and our obligations. By using winbeat's services, you are considered to have accepted the terms set out in this policy.
Before using our platform, you are advised to read our Terms and Conditions, as the privacy policy and terms of service complement each other.
Important: This policy applies only to information collected through the winbeat platform. We have no control over information collected by third-party websites or services and are not responsible for them.
2 Information We Collect
winbeat collects your information in several ways. The categories of information collected are described in detail below.
2.1 Information Provided at Registration
Information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address and postal code
- Username and password
- Preferred language for communication
2.2 Identity Verification Information (KYC)
Identity verification may be required for withdrawals or financial transactions above a certain amount. Information collected at this stage includes:
- National ID (NID) or passport copy
- Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
- Proof of address document (utility bill or bank statement)
2.3 Transaction Information
When you make a deposit or withdrawal, a record of the transaction is kept. This includes the transaction amount, payment method, date and time, and whether the transaction was successful. Complete payment credentials are never stored.
2.4 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and Device ID
- Browser type, version, and operating system
- Time of access and session duration
- Cookies and similar tracking technologies
- Log of which pages you visited and for how long
3 Purpose of Using Your Information
winbeat never uses your information for unnecessary purposes. Your information is used only for the specific reasons listed below:
3.1 Service Operation and Improvement
- Completing the account registration and verification process
- Processing deposits and withdrawals
- Maintaining gaming history and betting records
- Awarding bonuses and rewards and determining VIP status
- Identifying and fixing technical issues on the platform
3.2 Security and Fraud Prevention
Your login activity and IP information are analysed to ensure account security and prevent unauthorised access. If suspicious activity is detected, you may be contacted for verification.
3.3 Meeting Legal Obligations
It is legally required to retain certain information for a defined period in order to comply with anti-money laundering (AML) regulations and financial crime laws.
3.4 Communication and Support
Your contact information is used to resolve issues you report via live chat or email and to send important service-related notifications.
Clarification: winbeat does not sell your personal information to any third party. Information is never transferred for marketing or advertising purposes.
4 Cookies and Tracking Technologies
winbeat uses cookies and similar technologies to keep the website and app running smoothly. Cookies are small data files stored on your device.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, perform security checks, and temporarily store form data. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferred language, display settings, and recent gaming activity. They make the site more relevant to you.
4.3 Analytics Cookies
Analytics cookies are used to understand how users interact with the platform and to improve service quality. This information is analysed in aggregate and no individual is identified separately.
4.4 Cookie Controls
You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some basic platform functions to stop working properly.
5 Sharing Information with Third Parties
winbeat may share information with third parties in limited and specific circumstances. These circumstances are described in detail in the sections below.
5.1 Payment Processors
The minimum information required to complete mobile banking transactions with services such as bKash, Nagad, Rocket, and Upay, and to process bank transfers, is shared with the relevant payment provider. This information is used solely to complete the transaction.
5.2 Law Enforcement Agencies
Information may be provided to the relevant authorities pursuant to a valid court order, government investigation, or legal obligation. In such cases, only the information required by law is provided.
5.3 Technology Service Providers
Some trusted technology partners may access limited information for the technical operation of the platform. They are bound by strict confidentiality agreements and may not use the information beyond winbeat's instructions.
5.4 Game Providers
Session information required to run games from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios may be transferred to their servers. However, personally identifying information is not sent in these cases.
6 Data Security Measures
winbeat has put in place several technical and organisational measures to ensure the security of your information.
6.1 Encryption
All data exchanged between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Passwords and payment information are always stored in encrypted form.
6.2 Access Controls
Among winbeat's internal staff, only those who need access for their work can view your information, and only on a limited basis. Every access is logged and regularly audited.
6.3 Security Reviews
Regular security assessments and reviews are conducted to identify system vulnerabilities and address potential risks before they arise.
6.4 Data Breach Situations
If an unexpected data breach occurs, winbeat will notify affected users as quickly as possible in accordance with legal obligations. Information about the cause, scope, and remedial steps taken will be provided transparently.
No organisation can guarantee 100% security on the internet. However, winbeat is committed to maintaining the highest standard of protection measures.
7 Data Retention Period
How long your information is retained depends on the type of information and legal requirements.
- While the account is active: Registration information, transaction history, and gaming records are retained for as long as the account remains active.
- After account closure: Financial transaction and KYC information is retained for a defined period after account closure as required by legal obligations.
- Automatically collected data: Browsing logs and cookies are generally retained for a short period and then deleted automatically.
- Disputed transactions: Where a dispute or legal proceeding is ongoing regarding a transaction, the relevant information is retained until the matter is resolved.
8 Your Data Rights
As a user of the winbeat platform, you have the following rights over your own information:
8.1 Right of Access
If you want to know what information we hold about you, you can submit a request through the support team. The information will be provided within the specified time after the request is received.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you can request a correction. Information will be updated subject to valid proof.
8.3 Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or active disputes.
8.4 Right to Object to Processing
You can object to marketing communications and request that such communications be stopped. Processing of information that is essential for service operation will continue.
For exercising any of your data rights or for any questions, initial information is available in winbeat's FAQ section, or you can contact our support team directly via live chat.
9 Protection of Minors' Information
winbeat is for individuals aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.
Age is verified at registration. If a minor registers using false information and this is discovered at a later stage, that account will be closed immediately and the collected information will be deleted.
For more details on responsible gaming, please read our Responsible Gaming Guidelines, which contain detailed information on healthy gaming habits including the protection of minors.
10 Policy Changes and Updates
winbeat may revise this privacy policy from time to time as needed. Reasons for changes may include the introduction of new services, changes in legal obligations, or technological developments.
10.1 Notice of Changes
For significant changes, a notification will be sent to the registered email address or displayed on the platform after login. For minor amendments, only the "Last Updated" date at the top of the page will change.
10.2 Effective Date of Changes
The revised policy takes effect from the date of the update. Continued use of the platform after the change will be considered acceptance of the updated policy.
11 Contact Us
For any questions, concerns, or requests regarding your data rights under this privacy policy, you can contact the winbeat support team.
- Live Chat: 24 hours, 7 days a week — in both Bengali and English
- Email: [email protected]
For common questions, you can find answers in our FAQ section. To learn more, visit the About winbeat page, where you will find detailed information about our operations and values.